We promise that we provide the correct tracking No. for you immediately after we delivery. The items will be shipped within 72 working hours after payment confirmed. (Expect China Holiday)
1. The Shipping Time shown above is in the normal situation and may be varied due to customs random inspection, post office delay, weekend, holiday break or abnormal weather factors.
2. Please note that buyers are responsible for the customs, taxes, import duties that may apply. (Except Countries: Russia & Belarus)
3. The items will be shipped to your Aliexpress address unless the different delivery address is informed before or when the payment is sent. Please make sure your Aliexpress address is correct before you place the order.
4. For those in need of expedited delivery, please check the item listing or contact us for more information.
5. In order to ensure you receive your order tax free, we will declare the product depend on your requirement. (Please mark the value that you wish to be after you ordered)
6. If you want to use DHL TNT UPS or FEDEX, you must meet all of the following conditions:
A. As parcel consignee, you must be a company, not individual person.
B. You must provide your company’s importing tax No.
C. You must agree to go to your local customs to make customs clearance and pay the importing tax.
If you cannot meet all of the above conditions, we have to delivery to you by EMS, even if you choose DHL, UPS, FEDEX or TNT.
Because if we send by DHL or others while you cannot meet all of the above conditions, the parcel cannot be released by your local customs, and it will be hold by your local customs, then be destroyed or send back to China, if it send back to China, we must pay huge shipping charge and importing tax of about more than 200$/pc.
7. If you are buyer form Kazakhstan (The buyer from AlmaAta enjoys free shipping), even if you choose EMS as shipping method, we will shipment by other post (like Singapore Post), because it can pass your country smoothly while EMS can not; If you are buyer from Chile, Costa Rica, Panama, Puerto Rico, Uruguay, Venezuela, even if you choose FEDEX as shipping method, we will make shipment by other post. (Like Singapore Post), because it can pass your country smoothly while FEDEX can not; If you are buyer from Uzbekistan ,Lebanon,Azerbaijan,Barbados, Bolivia,Ecuador,Greenland,Paraguay,even if you choose DHL as shipping method,we will make shipment by other post (Like Singapore Post), because it can pass your country smoothly while DHL can not.
This situation is just aimed to the products with battery, like robot vacuum cleaner.
Note for Using
1. Please learn more for the machine before use it .(For the function of most machine are dry , in our shop ,D-703,D-805,D-889,D-801, D-802,D-806 for Wet&Dry)
2. Please control the working time of the machine when you are working .(You’d better have a rest after working 30min. As the same as the machine)
3. Please clean the machine termly.( Dust Bin, HEPA and Sponge)
WARRANTY & TERMS
1. All of our items (unless otherwise specified) are assured to be brand new and carried with fully at least 12 months warranty.
2. During warranty period, if any problem happens due to quality reason ,please be cooperative to take photo or videos on the problem and send it to us for verifying.
3. For confirmed product faulty on your approval ,we can send you replacement parts free of charge ,we will afford the shipping charge within 12 moths.
Our aim is to provide a good and light-hearted shopping environment for you!
Please know that your positive feedback and 5 star rating on Aliexpress are extremely important to us .The 5 star rating system that Aliexpress instituted is also important to the continued success of our business.
Please do not simply to leave a neutral /negative feedback if you had an issue with an item ,If you are not satisfied with your purchase in any way ,please contact us and give us the opportunity to resolve any problem and let us know how we can earn your satisfaction! We understand that concerns and frustrations you might have ,and will try our best to solve this issues.
If you have any questions ,please feel free to contact us ! We will reply you at the first time .(Generally within 24 hours,except the holidays)
The Questions You May Have and Note:
Q: Why you choose PUPPYOO vacuum cleaner?
A: Established in 1999, PUPPYOO has been dedicated to vacuum cleaner industry since then. With over 10 years of development, PUPPYOO has been becoming the leading company with own brand in vacuum cleaner industry in China.
As a dedicated and innovative enterprise, PUPPYOO is the first company to sell intelligent robotic vacuum cleaner, giant industrial vacuum cleaner of 80L, giant switch scrap iron metal gate glass industrial vacuum cleaner, Fourth generation of materials consumable-free vacuum cleaner for building dust, and mini palmtop vacuum cleaner in Asia.
PUPPYOO is dedicated to creating more values for customers and improving the purchasing experience.
At present, products of PUPPYOO have passed CE certification or SASO certification, which have been exported to more than 40 countries and gotten great recognition.
Q: Who will be afford the customs fee or VAT fee or other import fee in my country?
A: Usually the courier company will do the customs clearance, we will declare the product value depend on the product on the invoice which you bought ,so that to avoid the customs fee/VAT/Duty fee for you, but if the parcel is stuck at the customs, It will be you/buyer who are responsible for the customs clearance and pay the required fee. Our product cost only includes the product cost and freight cost. All the internet stores do the same way. Please contact us freely if you need any detail or need any other value shown on the invoice.
Q: If the working voltage is for my country?
A: For our Robotic vacuum cleaner ,our product can work with 100~240 VAC so it should work in the most countries of the world.
For our other products, it just can work with 220V~240 VAC,so please pay more attention on the voltage of your country before it working.
Q: If the plug works in my country?
A: We could provide you the free Convertor (Bull Convertor) if the round Euro plug or America Plug or England Plug is required in your country. Please leave us a message when you confirm the order.
Q: What should I do if I cannot receive my item?
A: Please contact us as soon as possible if you cannot receive you item within the delivery time .We will track it for you and solve for you at the first time .Please do not open a dispute before contact us .We will be appreciated for that.
Q: How can I make the feedback?
A: After you received the item, please confirm that you have received the item on your Aliexpress Account first ,then you can give us your true evaluation with your true feeling.